Approach · Multi-stakeholder workflow
One hour. Six surfaces. One record.
Patricia Ann Decuir volunteers at a community organization in New Orleans. She also works part time. Her hours move through six stakeholder surfaces before they become a row in the state's audit ledger: her phone, the volunteer organization's attestation portal, her employer's payroll system, the caseworker review queue, the health plan's compliance dashboard, and the state auditor's console.
This page walks the workflow stakeholder by stakeholder. The audience is the state Chief Technology Officer, the Managed Care Organization compliance lead, and the procurement officer who needs to evaluate how cleanly compliance data moves between actors. The architectural guarantees from /platform and the beneficiary protections from /safeguards are how this workflow holds together; this page shows what each actor does inside it.
- Stakeholder breadth
- 6 stakeholder surfaces · one shared ledger across them
- Statutory window
- 30 days · cure-period window · structurally enforced
- Procedural depth
- 7 sequenced statutory steps before disenrollment is reachable
- Audit posture
- 1 append-only audit record · every actor's action chained to it
Numbers updated
Patricia Ann Decuir.
Patricia volunteers at a community organization in New Orleans. She also works part time at a coffee shop near the Tulane campus. Most weeks, the volunteer hours plus the part-time hours combine cleanly to satisfy her community engagement requirement.
One Wednesday she misses her volunteer check-in window. The bus is late; the food bank's geofence times out before she reaches it. The system flags the missed check-in. The next morning, a statutory notice arrives in her CivicPath app. The cure-period countdown begins. The timeline below shows what happens next.
- Surface
- CivicPath mobile app · iOS and Android · 15 languages
- Daily use
- GPS check-in at registered worksite · adaptive-cadence heartbeat · in-app hour log · exemption requests · push notifications
- When something goes wrong
- Notice arrives in-app with timestamped delivery receipt · cure-period countdown begins · 4-tier urgency · live status visible on every screen
- Standard
- WCAG 2.1 AA reviewed across 22/22 screens · privacy by design · three-layer at-rest encryption with device-only keys
The cure period.
Six narrative phases summarize the seven sequenced statutory steps the procedure must pass through before disenrollment is structurally reachable. The procedure cannot skip a phase or reorder them.
- 1Notice received
Statutory notice arrives in CivicPath with the cure window, fair-hearing rights, and reapplication info clearly stated. Day 1.
- 02Cure period begins
A 30-day window opens. The beneficiary can submit cure showings any time during the window. If the volunteer waitlist is full, the countdown legally suspends per Gresham v. Azar.
- 03Cure submission
Hours, exemption claim, employer attestation, or status change. Patricia submits her food-bank attestation on day 11.
Patricia is here -
"I submitted my hours on day 11. Forty-eight hours later, my dashboard showed my coverage was safe." Patricia Ann Decuir · Beneficiary
- 04Case-worker review
Authorized staff only. The case-worker review exit is role-gated. No path through the procedure lets an unauthorized actor advance the case.
- 05Alternative-eligibility check
Mandatory before disenrollment is reachable. Outcomes: eligible on another basis, eligible for another program, or no alternative. Each outcome is a documented branch.
- 30Recovery, or hearing notice and appeal pathway
Day 30, branch endpoint. Most beneficiaries recover before they reach this phase. Those who do not receive a hearing notice and the full appeal pathway specified in 42 U.S.C. § 1396a(xx)(6).
The volunteer coordinator.
The coordinator runs the volunteer program where Patricia logs hours. They confirm her attendance, validate the work performed, and attest her hours through the partner attestation portal. Each attestation carries a cryptographic integrity hash and signature attribution; an attestation cannot be silently altered after it lands in the ledger.
The coordinator also manages the organization's capacity and waitlist. When the state runs out of placement capacity statewide and Patricia or another beneficiary lands on the waitlist, the cure-period countdown legally suspends. This design choice is informed by federal court precedent on Medicaid work-requirement waivers, including Gresham v. Azar, 950 F.3d 93 (D.C. Cir. 2020) and Stewart v. Azar, 366 F. Supp. 3d 125 (D.D.C. 2019). The protection renders on screen for the beneficiary and is visible to the coordinator in the partner portal. Site accessibility metadata (ADA, transit, parking) lets beneficiaries filter for sites they can physically reach.
Some states may elect a self-certification regime within the data-first hierarchy that H.R. 1 §71119 permits, where the partner-attestation pathway becomes optional rather than required. The platform's data model already accommodates self-reported submissions; credit-gating logic is configurable per state. FWA mitigations in the self-certification variant include perjury attestation under state welfare-fraud statutes, statistically-valid random-sample QA review modeled on the Arkansas Works framework at 95% confidence with ±3% variance (aligned with PERM and MEQC patterns), risk-based audit on anomaly signals, and cross-reference with state quarterly wage records via the federally-required Income and Eligibility Verification System. Implementation detail under NDA.
- Surface
- Civitas partner attestation portal
- Marketplace
- Capacity management · waitlist with cure-protection flag · beneficiary matching by interest · faith-based and community-based partner registry
- Attestation integrity
- Cryptographic integrity hash on every submitted attestation · signature attribution captured · dispute pathway for contested attestations
- Accessibility metadata
- ADA-accessible · public transit nearby · parking available · so beneficiaries can filter for sites they can physically reach
The case-worker review.
A caseworker reviews Patricia's cure submission. The case-worker review phase is role-gated; only authorized staff (caseworker, supervisor, state administrator, or super administrator) can advance the procedure. There is no path through the procedure that lets an unauthorized actor advance the case.
The caseworker also runs the alternative-eligibility check before disenrollment is even reachable. They have the audited authority to approve retroactive restoration if a disenrollment turns out to have been wrongful. The original disenrollment record is preserved on the append-only ledger; the restoration is added as a new event with reason and timestamp. See /safeguards for the full set of beneficiary protections this chapter exercises.
- Surface
- Civitas caseworker console
- Authority
- Role-gated review · 17/17 statutory exclusion categories evaluated · alt-eligibility check structurally enforced before disenrollment
- Reversal pathway
- Retroactive restoration with reason · original disenrollment record preserved · append-only
- Audit
- Every decision timestamped and chained · defensible at fair hearing · cross-referenced with /safeguards
Patricia's employer.
Patricia's part-time employer at the coffee shop submits her hour attestations through the employer portal. Each attestation captures the signer's name, title, IP address, and signature timestamp. Cryptographic integrity hashes prevent post-submission alteration. Employer-attested hours are cross-referenced against state quarterly wage records via the federally-required Income and Eligibility Verification System where the state's data-sharing path is open.
About half of Medicaid expansion adults are working. This chapter establishes the work-pathway angle alongside Patricia's volunteer pathway. When employer-reported hours and beneficiary-reported hours diverge, the discrepancy surfaces for case-worker review with a formal dispute path. The employer cannot directly affect compliance status; attestations feed verified-only credit gates rather than auto-credited credits.
- Surface
- Civitas employer attestation portal
- Verification
- Signed-by-name · signed-by-title · signature IP and timestamp · cryptographic integrity on every attestation
- Discrepancy handling
- Employer-reported vs. beneficiary-reported hour mismatches surface for case-worker review · formal dispute path
- Authority
- Employer cannot directly affect compliance status · attestations feed verified-only credit gates
The compliance officer.
A Managed Care Organization compliance officer sees Patricia's compliance trajectory in real time across the member population. The dashboard shows status changes, cure-period countdowns, and alt-eligibility outcomes the moment they happen. Webhook signals push directly into the plan's care-management system for compliance, exclusion, disenrollment, and appeal events.
The plan pulls the same compliance calculation the beneficiary sees in CivicPath. There is no divergence between beneficiary-facing and plan-facing views of the same record. Cross-tenant access is enforced before any data is returned; PHI reads are audited on every endpoint. The plan can intervene with care management before the cure period expires, turning what could be a coverage loss into a care touchpoint.
- Surface
- Civitas health plan console
- Oversight
- Real-time member-detail view · per-member-per-month dashboards · compliance status across the full member population
- Integration
- HMAC-signed webhooks for compliance, exclusion, disenrollment, and appeal events · auto-pause on delivery failure · push directly into the plan's care-management system
- Cross-tenant safety
- Member access boundary enforced before any data is returned · PHI read audited on every endpoint
The audit, three years later.
Three years after Patricia's cure period, an auditor pulls her record. Maybe federal CMS asked for a sample. Maybe the case is one of many produced under subpoena. The append-only ledger and deterministic replayability mean the same inputs produce the same outcome. The full procedural history is reconstructable.
Every notice has a timestamped delivery receipt. Every transition is role-attributed. Every disenrollment decision is audit-reviewable for the legal life of the record. Hash-chained appeal events make tampering visible. Cross-link to /platform for the architectural depth that makes this audit posture defensible at fair hearing.
- Surface
- Civitas state console
- Reconstruction
- Append-only audit ledger · hash-chained appeal events · deterministic replay of any historical determination
- Standards reference
- Cross-link to /platform for the five architectural guarantees
- Defensibility
- Every notice timestamped and read-receipt logged · every transition role-attributed · every disenrollment audit-reviewable for the legal life of the record